Rates, payment and reimbursement

The rates for mental healthcare are set annually by the Dutch Healthcare Authority (Nederlandse Zorgautoriteit). On this page you will find information about where you can find the current rates set by the Dutch Healthcare Authority.


Where can I find the rates set by the Dutch Healthcare Authority?

On https://zorgprestatiemodel.nza.nl/ you will find a list of current rates. These are published annually by the Dutch Healthcare Authority. The site is in Dutch only. On the page that opens:

  1. Select 'Tarievenzoeker'
  2. Select 'Individuele consulten'
  3. Select setting: 'Ambulant kwaliteitsstatuut sectie II'
  4. Select profession (beroep): 'Arts - specialist arikel 14'
  5. Select consultation type (consult type): 'diagnostiek' or 'behandeling'
  6. Select duration (tijdsduur): (e.g. from 45 min)

Press Search 'zoeken' and the table will show the applicable rate(s).

In addition to rates for 'consulten', there are rates for a small number of other activities such as peer consultation ('intercollegiaal overleg') for the benefit of the treatment.

Will I be charged for a missed appointment?

If you cancel or change the appointment at least 24 hours in advance, this is free of charge.

If you cancel at the last minute, i.e. less than 24 hours before the appointment, you will receive an invoice for the missed appointment. The missed appointment rate is set to 40% of the rate of the scheduled appointment. The rate for a missed appointment will not be reimbursed by your health insurer.

Whats is included in the rates set by the Dutch Healthcare Authority?

The rates for a consultation are based on the idea that a practitioner has face to face time with the patient, but implicitly assumes that the practitioner needs a bit of time to register the gist of the consultation in the patient file. However, for consultations it is the face-to-face time that determines the rate that will be charged.


When will I receive an invoice?

Every quarter and/or at the end of the treatment, you will receive a detailed invoice by email. You pay - preferably - by transferring the amount yourself using the the payment link included in the email. You will also be asked to sign a recurrent collections mandate. In the event the payment term expires and you have not yet paid, the amount will be automatically debited from your bank account.

When do I need to pay my invoice?

The payment term for invoices is approximately 30 days. This period provides sufficient time for the health insurance to reimburse your invoice. In practice, you can have the insurer's compensation before you have to pay to Praktijk Lastage.


How much of the invoice will be reimbursed by my health insurance?

You can send the invoice(s) to your health insurance. Based on the insurance policy you have chosen, the health insurance calculates the compensation. You must check for yourself which coverage your insurance provides for uncontracted specialist mental health care and whether additional conditions apply.

My invoice is not fully reimbursed by my insurer - what now?

You are responsible for paying the bill, even if you do not get all costs reimbursed by your health insurance.

Are you at risk of getting into payment problems? Please contact us as soon as possible so that we can agree on a solution together.

Note: the rate for a missed appointment will not be reimbursed by any health insurer.

The health insurer indicates that something is wrong with the invoice. What now?

Please contact Praktijk Lastage as soon as possible. If information is missing on the invoice, the invoice will be adjusted and you can resubmit it. Unfortunately, this type of problem sometimes occurs, but in most cases it is solved quickly.

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