Complaint - What now?

Complaint procedure

Collective complaints and disputes procedure

Praktijk Lastage aims to help you as well as possible with finding solutions for your specific care needs. Through this website, Praktijk Lastage tries to inform you as fully as possible about the treatments we offer, the costs, your privacy and other relevant topics prior to your registration. Nevertheless, it can happen that you are angry or disappointed about your contact with Praktijk Lastage. We will try to correct any mistakes as soon as possible. If you have a complaint, we ask you to report it to Praktijk Lastage as soon as possible. You can use the contact form on the website for this. Are you already a patient and is your complaint about your medical treatment? Then it is best to report your complaint during a consultation, so that the psychiatrist can respond immediately. It may happen that you cannot reach an agreement with the psychiatrist and that you want a comprehensive examination and judgment from an independent assessor about your situation.

Praktijk Lastage is a member of Dutch Association for Psychiatry (Nederlandse Vereniging voor Psychiatrie) . This organisation provides a reliable way to discuss your complaint with an independent complaints officer. You can contact This email address is being protected from spambots. You need JavaScript enabled to view it. to get in touch with the complaints officer.

If you cannot reach a solution through the above option, you could submit your complaint to the healthcare disputes committee:

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