Complaints procedure

Complaint - What now?

Complaint procedure

Collective complaints and disputes procedure

Praktijk Lastage sees it as its task to advise and support you as well as possible in finding solutions for your particular symptoms and problems. Through this website, among other means, we try to tell you as fully as possible before you register what treatment we offer, what it costs, how we handle your privacy and other relevant matters. Even so, you may end up angry or disappointed about your contact with Praktijk Lastage. Any mistakes on our part will be put right as quickly as we can.

If you have a complaint, we ask you always to report it to Praktijk Lastage. You can use the contact form on this website to do so.

Are you already a patient, and does your complaint concern your medical treatment? Then it is best raised during an appointment, so that the psychiatrist can respond straight away. The psychiatrist will always try to resolve your complaint to your satisfaction. It may happen that the two of you cannot reach agreement and that you want a full investigation and judgement from an independent assessor.

Praktijk Lastage is a member of the independent psychiatrists section (ZGP) of the Dutch Association for Psychiatry (Nederlandse Vereniging voor Psychiatrie). For members of this section, the NVvP has concluded agreements with erisietsmisgegaan.nl and the healthcare disputes committee (geschillencommissie zorg).

If you cannot resolve the matter between you, you can submit a report at erisietsmisgegaan.nl to be put in touch with an independent complaints officer.

If that route does not resolve it either, the remaining option is to bring your complaint before the healthcare disputes committee: www.degeschillencommissiezorg.nl