Complaints procedure
You may end up angry or disappointed about your contact with Praktijk Lastage. Any mistakes on our part will be put right as quickly as we can.
Tell the practice. If you have a complaint, we ask you always to report it to Praktijk Lastage.
Are you already a patient, and does your complaint concern your medical treatment? Then it is best raised during an appointment, so that the psychiatrist can respond straight away. The psychiatrist will always try to resolve your complaint to your satisfaction. If you use the contact form instead, choose "Something else" for "What is your message about?" and mention in your message that it concerns a complaint.
Independent complaints officer. If the two of you cannot reach agreement, or you want a full investigation and judgement from an independent assessor, you can submit a report at erisietsmisgegaan.nl.
Healthcare disputes committee. If that route does not resolve it either, the remaining option is to bring your complaint before the healthcare disputes committee.
Collective complaints and disputes procedure
Praktijk Lastage is a member of the independent psychiatrists section (ZGP) of the Dutch Association for Psychiatry (Nederlandse Vereniging voor Psychiatrie). For members of this section, the NVvP has concluded agreements with erisietsmisgegaan.nl and the healthcare disputes committee (geschillencommissie zorg).
Praktijk Lastage sees it as its task to advise and support you as well as possible in finding solutions for your particular symptoms and problems. Through this website, among other means, we try to tell you as fully as possible before you register what treatment we offer, what it costs, how we handle your privacy and other relevant matters.